Refund policy

Returns and Refunds
In accordance with the provisions of articles L.221-18 and following of the Consumer Code, you have a withdrawal period of 14 days from receipt of your Products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. On the other hand, we do not practice exchanges.

You must exercise your right of withdrawal by informing us of your decision to withdraw by sending, before the expiry of the period provided above, the withdrawal form presented below or any other statement, unambiguous , expressing the desire to withdraw.

When the 14-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.

In the event of exercise of the right of withdrawal, the return costs are the responsibility of the Customer.

The Product must be returned without undue delay and, at the latest within fourteen days following the communication of the Customer's decision to withdraw. Each Product must be returned new with its original packaging. In the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product, MM reserves the right to refuse reimbursement of the Product. MM will not make any refund if the Products returned by the Customer do not correspond to the Product(s) ordered or have an origin other than the Online Shop.

We will refund the returned Products, in accordance with the terms provided above, as well as the delivery costs paid by the Customer by crediting the bank card or the APPLE PAY or GOOGLE PAY account used for payment. In the event of partial return of the Products, any delivery costs will not be reimbursed by K insofar as the Customer will have benefited from the delivery service for the Products kept.

We will refund within a maximum period of 14 days following the date on which we acknowledge receipt of the returned Products and if they are declared compliant after our quality control.

A confirmation email will be sent to you once the returned Products have been received and your refund has been processed. You will be the only one who can exercise this right of withdrawal. If you have requested that the order be delivered to a third party, this right cannot therefore be exercised by the recipient of your order. The return form below or the one offered on the site must be attached to the returned product.

 

Withdrawal form:

To the attention of

Returns MIC MAC

Berry Services

Le Fay Activities Area

36230 Neuvy-Saint-Sepulchre

France

E-mail : [•]

 

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the Products below:

 

Ordered on (*)/received on (*):

 

Name of consumer(s):

 

Address of consumer(s):

 

Signature of the consumer(s) (only in case of notification of this form on paper):

 

Date :

 

(*) Strike out the useless mention